NYC Schools Account

Did you know that you can track your child’s education on any computer, phone, or tablet? The NYC Schools Account (NYCSA) is an app that lets you see your student’s grades, attendance, fitness results, schedule, and more from anywhere and in all DOE languages: Arabic, Bengali, Chinese, English, French, Haitian Creole, Korean, Russian, Spanish, and Urdu. Get started right now!        

Technical Support for Families

If you have ongoing issues with technology to support learning at home, even after visiting our support pages (such as Getting Started with Your iPad, TeachHub, Getting Started with Google Classroom, Getting Started with Teams) please fill out the Technical Support for Families form. The form uses Google Translate in the top right corner. 

https://www.nycenet.edu/technicalsupportforfamily

iPad/Laptop Requests for Students

Fill out the Form: https://coronavirus.schools.nyc/RemoteLearningDevices

Ipad info: https://www.schools.nyc.gov/learning/learn-at-home/technical-tools-and-support/ipad-requests

App Requests: https://www.schools.nyc.gov/learning/learn-at-home/technical-tools-and-support/app-requests

DOE Student Accounts

The DOE has created student accounts for every single New York City public school student, Pre-k-8

The account gives your student access to TeachHub, which is how students access: 

• Student report cards (available in the Student Documents icon)
• Multiple educational applications
• G Suite, Microsoft O365, and Zoom (using secure central accounts)

Student Account ID and Password:

https://www.schools.nyc.gov/learning/learn-at-home/technical-tools-and-support/doe-student-accounts

Getting Started with Your iPad

The DOE has loaned iPads to students across the city for remote learning. If your student has questions about the ipad, click here:

https://www.schools.nyc.gov/learning/learn-at-home/technical-tools-and-support/getting-started-with-your-ipad

Getting Started in Google Classroom

For Students

https://www.schools.nyc.gov/learning/learn-at-home/technical-tools-and-support/getting-started-in-google-clasroom

For Parents

Download the Parent's Guide to Google Classroom (pdf)

Getting Started with Zoom

How to Use Zoom Now: https://www.schools.nyc.gov/learning/learn-at-home/technical-tools-and-support/getting-started-with-zoom

How to Get Started in Microsoft Teams

https://www.schools.nyc.gov/learning/learn-at-home/technical-tools-and-support/getting-started-in-microsoft-teams

Microsoft Software for Students and Families

The DOE provides free Microsoft software to students and families. Much of this software has education-specific content that supports our students’ academic improvement. In addition, familiarity with these tools will help prepare students for college and careers. 

Visit nycstudents.net(Open external link) to download Microsoft Office 365. You will need to enter the student's OSIS number, last name, and date of birth, or the student's username.

TeachHub

TeachHub(Open external link) is a portal to support students and teachers. The portal provides quick links to essential applications for remote learning, including:

• Digital Curricula (SS, ELA (SPAN. & ENG.)
• Student report cards (available in the Student Documents icon)
• Multiple educational applications
• G Suite, Microsoft O365, and Zoom (using secure central accounts)
• And more!

To Sign In

• Students must sign in with their DOE Student Accounts
• Teachers must sign in with their DOE credentials
• School-issued G suite accounts will not work, you must use the DOE log in. 

 

TECHNOLOGY

 

As we embark on a school year unlike any other, the DOE Help Desk is receiving an enormous volume of calls. This is increasing wait times (an hour or more) and delaying service. Therefore, we need your help. To ensure you, and the schools and families you help, get support quickly you can do the following:

 

1. Submit a ticket online.

All technical support requests can be made at the following locations:

 

·         Support for families

 

Calling the Help Desk does not guarantee that you will receive faster service. Please encourage all your staff or colleagues, as well as students and families to submit a ticket online before calling the Help Desk. 

 

2. Reset passwords online.

Most calls made are about DOE password resets. Passwords can reset in minutes online at the DOE Identity Management Portal. Even if you forgot your current password, or it expired, you can sign in by answering security questions or verifying personal information.

 

https://infohub.nyced.org/working-with-the-doe/covid-19-resources/teach-from-home-technology